Privacy Policy

Aere Management Consulting ("Aere", "AMC", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect through aereconsulting.com and in the course of our consulting, coaching and advisory services, why we collect it, how we use and protect it, and the choices available to you.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Where you are located in the United Kingdom or European Economic Area, we also honour the rights described under the applicable General Data Protection Regulation.

1. Who we are

Aere Management Consulting is a business management consultancy located at Robson Square, 777 Hornby Street, Suite 600, Vancouver, British Columbia, V6Z 1S4, Canada. We are the organization responsible for the personal information described in this policy. Questions about this policy, or about how your information is handled, can be directed to concierge@aereconsulting.com or +1 778-358-6555.

2. Information we collect

Information you give us

• Contact details such as your name, email address, telephone number, and the name of your business or organization, provided when you submit a contact form, book a consultation, subscribe to updates, or contact us directly.
• Business context such as how long your organization has been operating, an approximate annual revenue range, the areas you would like help with, and what you would like to accomplish, provided when you request a consultation.
• Engagement information shared with us during coaching, consulting or advisory work, including notes, goals, plans, and materials you choose to provide.
• Correspondence, including the content of emails, messages and call notes.

Information collected automatically

• Technical and usage data such as IP address, browser type and version, device type, operating system, referring page, pages viewed, and the date and time of your visit.
• Cookies and similar technologies used to operate the site, remember your preferences, and understand how the site is used. See section 6.

What we do not ask for

We do not require your home address, date of birth, religion, personal trauma history, personal financial account information, or government identification in order to contact us or book a consultation. Please do not send us sensitive personal information that we have not requested.

3. Why we collect it, and our legal basis

• To respond to you. To answer enquiries, schedule and conduct consultations, and provide the information you have asked for. This is necessary to take steps at your request before entering into a contract.
• To deliver our services. To perform consulting, coaching and advisory engagements, including preparing recommendations, plans and progress measures. This is necessary to perform our contract with you.
• To improve the site and our services. To understand which pages and resources are useful, diagnose problems, and improve content and performance. This rests on our legitimate interest in operating a secure and effective website.
• To send you material you have asked for. Including newsletters, articles and resources, where you have consented. You can withdraw consent at any time.
• To meet legal, regulatory and professional obligations, including accounting, tax, insurance and record-keeping requirements.

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawing consent does not affect processing that already took place, and may limit our ability to provide certain services.

4. How we share information

We do not sell personal information, and we do not rent or trade mailing lists.

We share personal information only in the following circumstances:

• Service providers who process information on our behalf and under our instructions, such as website hosting, appointment scheduling, email delivery, customer relationship management, analytics, file storage, and professional advisers. These providers are permitted to use the information only to provide services to us.
• Within your organization, where an engagement involves more than one executive from the same organization, and only to the extent necessary to deliver the engagement. Individual coaching conversations remain confidential as agreed in the engagement terms.
• Where required by law, including in response to a valid legal process, or to establish, exercise or defend legal claims.
• In connection with a business transaction, such as a merger, acquisition or sale of assets, subject to appropriate confidentiality protections.

5. Confidentiality of engagement information

Information shared with us during a coaching, consulting or advisory engagement is treated as confidential. We do not disclose client identities, business details, results or engagement content without written permission, except where disclosure is required by law or is necessary to prevent serious harm. Testimonials, case examples and quotations are published only with the client's consent.

6. Cookies and analytics

The site uses cookies and similar technologies in the following categories:

• Strictly necessary cookies that enable core functions such as page navigation, form submission and security. The site cannot function properly without these.
• Preference cookies that remember choices you make, so you do not have to set them again.
• Analytics cookies that help us understand how visitors use the site in aggregate, so we can improve it.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work. Where required by law, we will ask for your consent before setting non-essential cookies.

We honour browser-based opt-out signals, including Global Privacy Control, where they are transmitted.

7. International transfers

Some of our service providers store or process information outside Canada, including in the United States. Where information is transferred outside Canada, it may be accessible to courts, law enforcement and national security authorities of that jurisdiction under its laws. We take reasonable steps, including contractual protections, to ensure information receives a comparable level of protection. You may contact us for more information about our practices regarding service providers outside Canada.

8. How long we keep information

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. In general:

• Enquiry and consultation request information is retained for up to 24 months from the last contact, unless an engagement begins.
• Client engagement records are retained for the duration of the engagement and for seven years afterwards, to meet professional, insurance, tax and legal obligations.
• Marketing subscription records are retained until you unsubscribe, plus a short period to honour your opt-out.

When information is no longer required, it is securely destroyed, erased or anonymized.

9. How we protect information

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encrypted connections, access controls limited to those who need the information to do their work, confidentiality obligations for personnel and contractors, secure storage, and regular review of our providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach occurs that creates a real risk of significant harm, we will notify affected individuals and the appropriate regulators as required by law.

10. Your rights and choices

Subject to applicable law, you may:

• Access the personal information we hold about you, and be told how it has been used and to whom it has been disclosed.
• Correct information that is inaccurate or incomplete.
• Withdraw consent to a use or disclosure, subject to legal and contractual restrictions and reasonable notice.
• Request deletion of information we no longer need to retain.
• Unsubscribe from marketing email at any time using the link in any message, or by contacting us.
• Request portability or restriction of processing, and object to processing, where those rights apply to you.

To exercise a right, contact concierge@aereconsulting.com. We will respond within 30 days, or tell you if we need more time and why. We may ask you to verify your identity before acting on a request. There is no charge for a reasonable request.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada.

11. Anti-spam

We send commercial electronic messages in accordance with Canada's Anti-Spam Legislation (CASL). Every commercial message we send identifies Aere Management Consulting, includes our contact information, and provides a working unsubscribe mechanism that we action within ten business days.

12. Children

Our services are intended for business owners and organizational leaders. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If you believe a minor has provided information to us, contact us and we will delete it.

13. Third-party links

This site links to third-party websites, including articles, booking tools and social platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing information to them.

14. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was most recently revised. Material changes will be highlighted on this page and, where appropriate, communicated to you directly. Continued use of the site after a change takes effect means you accept the revised policy.

15. Contact us

Aere Management Consulting
Robson Square, 777 Hornby Street, Suite 600
Vancouver, BC  V6Z 1S4, Canada
+1 778-358-6555
concierge@aereconsulting.com